Terms & Conditions

• "We," "Us," "Our," "Company" refers to ChickenTray.com, its parent company, subsidiaries, and affiliates.
• "You," "Your," "Customer," "User" refers to any individual or entity accessing or using our website, products, or services.
• "Website" refers to ChickenTray.com and all its contents, features, and functionalities.
• "Products" refers to all poultry, meat, and related items offered for sale on our website.
• "Services" refers to delivery, customer support, and any other offerings provided by ChickenTray.com.

License to Access

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes. This license does not include the right to:

• Modify, reproduce, or distribute website content
• Use data mining, robots, or similar data gathering tools
• Circumvent security features of the website
• Interfere with the proper functioning of the website

Account Responsibilities

When creating an account on our website, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized access or security breaches

Payment Methods

We accept various payment methods as indicated on our website, including credit/debit cards, UPI, net banking, and cash on delivery (where available). All online transactions are processed through secure payment gateways.

Delivery Information

We offer delivery services in select cities across India. Delivery timelines and charges vary based on your location and are displayed during checkout. While we strive to meet delivery schedules, we cannot be held responsible for delays caused by factors beyond our control.

Delivery Acceptance

Upon delivery, please inspect the products carefully before accepting them. By accepting the delivery, you acknowledge that:

• You have received the correct items as per your order
• The products are in good condition
• The quantity and quality match your expectations

ChickenTray.com is committed to providing high-quality, farm-fresh products. However, as with all food products, proper handling is essential for safety. By ordering from us, you acknowledge:

• 1
  Our products are perishable and should be refrigerated or frozen immediately upon receipt.
• 2
  Products should be consumed within the recommended timeframe as mentioned on the packaging.
• 3
  You are responsible for following proper food handling and cooking guidelines to ensure safety.
• 4
  While we take extensive measures to ensure product quality, natural variations in appearance, size, and texture may occur and are not considered defects.

Acceptable Reasons for Return/Refund

• Product delivered is significantly different from what was ordered
• Product has visible signs of spoilage at the time of delivery
• Packaging is severely damaged, compromising product safety
• Order is significantly incomplete compared to what was confirmed

Return Process

1. Report any issues immediately upon delivery or within 2 hours of receiving the order.
2. Contact our customer service team through the provided channels with order details and specific issues.
3. Provide photographs of the affected products when requested.
4. Our team will evaluate your claim and process eligible refunds within 5-7 working days.

To the maximum extent permitted by law, ChickenTray.com shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.
• Any issues related to the quality, safety, or reliability of our products beyond what is expressly stated in our product descriptions.
• Damages resulting from unauthorized access to your account or personal information.
• Losses arising from service interruptions, delays, or website errors.
• Any health issues resulting from improper handling, storage, or preparation of our products after delivery.